{"id":38238,"date":"2025-10-01T10:09:51","date_gmt":"2025-10-01T08:09:51","guid":{"rendered":"https:\/\/www.alsace-chalets.fr\/le-village\/faq\/"},"modified":"2026-02-17T09:30:47","modified_gmt":"2026-02-17T08:30:47","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.alsace-chalets.fr\/en\/le-village\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull hrz-hero is-style-pine-decoration is-style-pine-decoration--1\" style=\"margin-top:0;margin-bottom:0;padding-top:20rem;padding-bottom:20rem\"><img alt=\"\" decoding=\"async\" width=\"2400\" height=\"1440\" class=\"wp-block-cover__image-background wp-image-99 size-16\/9_2560x1440_desktop\" alt=\"\" src=\"https:\/\/www.alsace-chalets.fr\/wp-content\/uploads\/2025\/10\/2-Photoval_008-2400x1440.webp\" data-object-fit=\"cover\"\/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-30 has-background-dim wp-block-cover__gradient-background has-background-gradient\" style=\"background:linear-gradient(0deg,rgb(1,1,1) 0%,rgba(0,0,0,0) 100%)\"><\/span><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-container-core-cover-is-layout-31021642 wp-block-cover-is-layout-constrained\">\n<p class=\"has-text-align-center is-style-top-title pine-cone-title is-style-title has-background-color has-text-color has-link-color has-large-font-size wp-elements-db30b265ba3cf74325e122d89557c12c is-style-title--2\" style=\"text-transform:uppercase\"><strong>FAQ<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"background:linear-gradient(135deg,rgb(246,249,244) 0%,rgba(168,194,147,0.49) 100%)\"><div style=\"padding-left:var(--wp--preset--spacing--s);padding-top:var(--wp--preset--spacing--s);padding-bottom:var(--wp--preset--spacing--s);\" class=\"alignfull wp-elements-5cd3591c1ade14a972751d58f754b855 wp-block-wpseopress-breadcrumbs has-text-color has-primary-color\"><nav  aria-label=\"breadcrumb\"><ol class=\"breadcrumb\" itemscope itemtype=\"https:\/\/schema.org\/BreadcrumbList\"><li class=\"breadcrumb-item active\" aria-current=\"page\" itemprop=\"itemListElement\" itemscope itemtype=\"https:\/\/schema.org\/ListItem\"><span itemprop=\"name\">Camping en Alsace<\/span><meta itemprop=\"position\" content=\"1\"><\/li><\/ol><\/nav><\/div>\n\n\n<div style=\"height:var(--wp--preset--spacing--xxl)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-center is-layout-constrained wp-container-core-group-is-layout-93f37abf wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-be04af43 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0\">\n<p class=\"has-text-align-center is-style-toptitle is-style-toptitle--3\">Your questions, our practical answers<\/p>\n\n\n\n<h1 class=\"wp-block-heading has-text-align-center is-style-title is-style-title--4\">Frequently asked questions &#8211; Camping Chalets de la Wormsa<\/h1>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-9c8dac04 wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center has-s-font-size\">Welcome to the FAQ page for your stay at <strong>Camping Chalets de la Wormsa<\/strong> in Metzeral. Here you&#8217;ll find answers to the most frequently asked questions about our accommodation, services, conditions and facilities. If you can&#8217;t find the answer you&#8217;re looking for, please don&#8217;t hesitate to <a href=\"https:\/\/www.alsace-chalets.fr\/en\/contact\/\">contact us<\/a>.  <\/p>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--xxl)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-4383d167 wp-block-group-is-layout-constrained\">\n\n<div class=\"pfq\">\n  \n  \n    <header class=\"pfq__top\">\n      <h2>Frequently asked questions<\/h2>\n      <div class=\"pfq__top-questions\">\n\n        \n          <div class=\"pfq__top-question\">\n            <a href=\"#top-0\" data-pfq-top=\"0\" data-pfq-group=\"group-1\">Are there any hiking trails in the area around Chalets de la Wormsa?<\/a>\n          <\/div>\n\n        \n          <div class=\"pfq__top-question\">\n            <a href=\"#top-1\" data-pfq-top=\"1\" data-pfq-group=\"group-2\">On the day of departure, do we still have access to the pool and spa area?<\/a>\n          <\/div>\n\n        \n          <div class=\"pfq__top-question\">\n            <a href=\"#top-2\" data-pfq-top=\"2\" data-pfq-group=\"group-2\">Do I have access to the pool and spa area before taking the chalet?<\/a>\n          <\/div>\n\n        \n          <div class=\"pfq__top-question\">\n            <a href=\"#top-3\" data-pfq-top=\"3\" data-pfq-group=\"group-4\">What type of coffee machine is used in the chalets?<\/a>\n          <\/div>\n\n        \n          <div class=\"pfq__top-question\">\n            <a href=\"#top-4\" data-pfq-top=\"4\" data-pfq-group=\"group-10\">How do I get to the Chalets de la Wormsa in winter?<\/a>\n          <\/div>\n\n        \n          <div class=\"pfq__top-question\">\n            <a href=\"#top-5\" data-pfq-top=\"5\" data-pfq-group=\"group-11\">What services are included in our rates?<\/a>\n          <\/div>\n\n        \n      <\/div>\n    <\/header>\n\n  \n  <nav class=\"pfq__themes\">\n    <h2>Themes<\/h2>\n    <ul>\n      \n        <li class=\"pfq__theme active\" data-pfq-group=\"group-0\">\n          <a href=\"#\">Campsite<\/a>\n        <\/li>\n\n      \n        <li class=\"pfq__theme \" data-pfq-group=\"group-1\">\n          <a href=\"#\">Hiking<\/a>\n        <\/li>\n\n      \n        <li class=\"pfq__theme \" data-pfq-group=\"group-2\">\n          <a href=\"#\">Pool and spa<\/a>\n        <\/li>\n\n      \n        <li class=\"pfq__theme \" data-pfq-group=\"group-3\">\n          <a href=\"#\">Animals<\/a>\n        <\/li>\n\n      \n        <li class=\"pfq__theme \" data-pfq-group=\"group-4\">\n          <a href=\"#\">Equipment<\/a>\n        <\/li>\n\n      \n        <li class=\"pfq__theme \" data-pfq-group=\"group-5\">\n          <a href=\"#\">Children<\/a>\n        <\/li>\n\n      \n        <li class=\"pfq__theme \" data-pfq-group=\"group-6\">\n          <a href=\"#\">Opening hours<\/a>\n        <\/li>\n\n      \n        <li class=\"pfq__theme \" data-pfq-group=\"group-7\">\n          <a href=\"#\">Lodging<\/a>\n        <\/li>\n\n      \n        <li class=\"pfq__theme \" data-pfq-group=\"group-8\">\n          <a href=\"#\">Restaurant<\/a>\n        <\/li>\n\n      \n        <li class=\"pfq__theme \" data-pfq-group=\"group-9\">\n          <a href=\"#\">Optional services<\/a>\n        <\/li>\n\n      \n        <li class=\"pfq__theme \" data-pfq-group=\"group-10\">\n          <a href=\"#\">Access<\/a>\n        <\/li>\n\n      \n        <li class=\"pfq__theme \" data-pfq-group=\"group-11\">\n          <a href=\"#\">Payment - Terms of sale<\/a>\n        <\/li>\n\n          <\/ul>\n  <\/nav>\n\n  <div class=\"pfq__questions\">\n    \n      <div class=\"pfq__questions__group visible\" data-pfq-group=\"group-0\">\n\n        <h3>Campsite<\/h3>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Is Les Chalets de la Wormsa a campsite?<\/h4>\n            <div class=\"pfq__answer\"><p>Yes, we are a campsite with no tent or caravan pitches. The legal name of our campsite is <strong>Parc R\u00e9sidentiel de Loisirs<\/strong>, a form of camping offering only light leisure accommodation (chalets, bungalows or mobile homes). Chalets in our case! We are classified as a 4-star Parc R\u00e9sidentiel de Loisirs.    <\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">How to make a reservation<\/h4>\n            <div class=\"pfq__answer\"><p>There are two ways to book:<br \/>\nBookings can be made <strong>online<\/strong> with payment by credit card, bank transfer or Ch\u00e8ques Vacances Connect.<br \/>\nBy post with a <strong>contract<\/strong> by contacting us by telephone or e-mail, payment by cheque, Ch\u00e8ques Vacances papiers or bank transfer.<\/p>\n<p>Bookings by cheque or bank transfer must be made at least 7 days in advance.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Is it possible to put an option on a cottage?<\/h4>\n            <div class=\"pfq__answer\"><p>On our online booking, it is possible to add a <strong>&#8220;48h&#8221; option.<\/strong> To do this, create a normal reservation and at the time of payment choose &#8220;Place an option for 2 days and pay later&#8221;. <\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Can I order gift vouchers?<\/h4>\n            <div class=\"pfq__answer\"><p>Yes, it is possible to order weekend\/weekend gift vouchers or gift certificates.<br \/>\nYou must use our gift voucher website: https: <a href=\"https:\/\/giftshop.secure-hotel-booking.com\/MTYyMTg6OTM1NA\" target=\"_blank\" rel=\"noopener\">\/\/giftshop.secure-hotel-booking.com\/MTYyMTg6OTM1NA<\/a><\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Is it possible to receive parcels at the chalets?<\/h4>\n            <div class=\"pfq__answer\"><p>You can have parcels sent to you in our vacation village. Simply notify reception.<\/p>\n<\/div>\n          <\/div>\n\n        \n      <\/div>\n\n    \n      <div class=\"pfq__questions__group \" data-pfq-group=\"group-1\">\n\n        <h3>Hiking<\/h3>\n\n        \n          <div class=\"pfq__question\" data-pfq-top=\"0\" id=\"top-0\">\n            <h4 class=\"pfq__question__title\">Are there any hiking trails in the area around Chalets de la Wormsa?<\/h4>\n            <div class=\"pfq__answer\"><p>Yes, there are many hiking trails starting from our home, and we&#8217;re less than a kilometer from the <strong>GR5<\/strong> European long-distance hiking trail.<br \/>\nFrom here, you can set off on a 30-minute round trip to a <strong>wooden bear<\/strong>, accessible by stroller.<br \/>\nWith walking shoes, you can hike to <strong>Lac du Fischboedl\u00e9<\/strong>, a 2h30 hike, and add another 30 minutes to climb to<strong>Lac du Schiessrothried<\/strong>.<br \/>\nWith a 3.5-hour walk (one way), you can climb to the summit, the <strong>Hohneck<\/strong> 1363 meters above sea level.<br \/>\nWe are the last paved road access to the start of these hikes.<\/p>\n<\/div>\n          <\/div>\n\n        \n      <\/div>\n\n    \n      <div class=\"pfq__questions__group \" data-pfq-group=\"group-2\">\n\n        <h3>Pool and spa<\/h3>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Are the heated pool and SPA open all year round?<\/h4>\n            <div class=\"pfq__answer\"><p>Yes, our heated swimming pool, Jacuzzi, sauna and hammam are <strong>open all year round<\/strong>.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Is the pool heated?<\/h4>\n            <div class=\"pfq__answer\"><p>Yes, our swimming pool is covered by a dome and <strong>heated all year round to 28\u00b0 degrees<\/strong>.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Is the pool open during the October vacations?<\/h4>\n            <div class=\"pfq__answer\"><p>Yes, our swimming pool is <strong>open<\/strong> in October.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Is the pool open during the April vacation?<\/h4>\n            <div class=\"pfq__answer\"><p>Yes, our swimming pool is <strong>open<\/strong> in April.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Do I need to book the SPA in advance?<\/h4>\n            <div class=\"pfq__answer\"><p>The SPA area is open all day, from 10am to 7pm. We do not offer <strong>reservations<\/strong> or privatization. <\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Can I use the pool and spa without booking a chalet stay?<\/h4>\n            <div class=\"pfq__answer\"><p>If you are not a guest in an accommodation, you <strong>can use the swimming pool and SPA area<\/strong> provided you <strong>eat in our restaurant during lunchtime service<\/strong>. You will have access to the SPA pool area in the afternoon after your meal. <\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\" data-pfq-top=\"1\" id=\"top-1\">\n            <h4 class=\"pfq__question__title\">On the day of departure, do we still have access to the pool and spa area?<\/h4>\n            <div class=\"pfq__answer\"><p>You <strong>can use the swimming pool and SPA area on the day of your departure<\/strong>, even after returning your chalet in the morning (10:30 a.m.).<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\" data-pfq-top=\"2\" id=\"top-2\">\n            <h4 class=\"pfq__question__title\">Do I have access to the pool and spa area before taking the chalet?<\/h4>\n            <div class=\"pfq__answer\"><p>You can<strong>use the swimming pool and SPA area on the day of arrival, from 10:00 a.m.<\/strong>, regardless of whether you pick up your chalet at 3:00 p.m.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Is the pool supervised by a lifeguard?<\/h4>\n            <div class=\"pfq__answer\"><p>No, our pool has a maximum depth of 1.40 m and <strong>is unsupervised<\/strong>. Parents are responsible for their children&#8217;s swimming. <\/p>\n<\/div>\n          <\/div>\n\n        \n      <\/div>\n\n    \n      <div class=\"pfq__questions__group \" data-pfq-group=\"group-3\">\n\n        <h3>Animals<\/h3>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Are pets allowed?<\/h4>\n            <div class=\"pfq__answer\"><p><strong>Pets are welcome<\/strong> in our vacation village and restaurant. If you book a stay in one of our accommodations, you will need to pay the <strong>pet supplement of \u20ac10 per night<\/strong>. <\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Is it possible to eat out with a dog?<\/h4>\n            <div class=\"pfq__answer\"><p>Yes, <strong>dogs are allowed in our restaurant<\/strong>.<\/p>\n<\/div>\n          <\/div>\n\n        \n      <\/div>\n\n    \n      <div class=\"pfq__questions__group \" data-pfq-group=\"group-4\">\n\n        <h3>Equipment<\/h3>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Is there a chalet with a bedroom on the first floor?<\/h4>\n            <div class=\"pfq__answer\"><p>All our chalets have a bedroom on the first floor.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Is there a chalet with several bedrooms on the first floor?<\/h4>\n            <div class=\"pfq__answer\"><p>All our chalets <strong>have a single bedroom on the first floor<\/strong>. The other bedrooms are upstairs. <\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Do all chalets have kitchens?<\/h4>\n            <div class=\"pfq__answer\"><p><strong>All our accommodation is equipped with a kitchen<\/strong> including hob, fridge, microwave, mini-oven, filter coffee maker and kitchen utensils. Other equipment may be added depending on the type of chalet. Please consult our inventory. <\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">What basic equipment do the chalets have?<\/h4>\n            <div class=\"pfq__answer\"><p>All our chalets are equipped with<strong>bathroom, WC, shower, washbasin, manual heating, television, pillows, comforters and blankets, as well as clean sheets and towels<\/strong>. Other equipment may be added depending on the type of chalet. Please consult the description of your accommodation. <\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Do the chalets have wifi access?<\/h4>\n            <div class=\"pfq__answer\"><p>Wifi is <strong>not available in the chalets<\/strong>. Our guests come to rest, hike and disconnect.<br \/>\nYou&#8217;ll have access to <strong>free wifi in the common areas at the front of the site: bar, terrace and restaurant<\/strong>. <\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Do the gites have wifi access?<\/h4>\n            <div class=\"pfq__answer\"><p><strong>Wifi<\/strong> is only available in 2 gites: <strong>Gite de la Wormsa<\/strong> (6 people &#8211; 3 rooms) and <strong>Gite du Hohneck<\/strong> (6 people &#8211; 3 rooms).<br \/>\nIf you are staying in another accommodation, you will have access to free wifi in the common areas at the front of the site: bar, terrace and restaurant.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">What are the site&#039;s facilities?<\/h4>\n            <div class=\"pfq__answer\"><p>Les Chalets de la Wormsa has <strong>a number of facilities, access to which is included in your stay<\/strong>: heated swimming pool, SPA area, treatments and massages, bar, restaurant, laundry (washing machine and tumble dryer), wifi room, outdoor games for children, table tennis, table soccer and billiards, bouncy castle in summer, boules pitch, volleyball court, free parking, baby shower room at the entrance to the site.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Are chalets and\/or gites equipped with air conditioning or heating?<\/h4>\n            <div class=\"pfq__answer\"><p>Our cottages are equipped with electric heaters but no air-conditioning.<br \/>\nWe have only one gite with air-conditioning: the 3-person <strong>Gite du SPA<\/strong>.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Is it possible to plug in an electric car?<\/h4>\n            <div class=\"pfq__answer\"><p><strong>We have 2 classic 3kW 16A sockets, which can be connected at a cost of \u20ac15.00 per connection. <\/strong>To plug in, you need to come by and pay <strong>during reception opening hours: 8am-12pm and 2pm-6pm<\/strong>.<br \/>\nIn the surrounding area, you&#8217;ll find fast charging stations in the following towns: Muhlbach-sur-Munster, Munster, Wintzenheim and Colmar.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Does Les Chalets de la Wormsa have parking or garages?<\/h4>\n            <div class=\"pfq__answer\"><p>We have a large <strong>free parking lot at the front of the site<\/strong>. Some chalets have the option of leaving a car next to the chalet.<br \/>\nWe do not have a garage available. The parking lot is not supervised.    <strong>Motorized vehicles, including motorized two-wheelers, are to be left in the large parking lot at the front of the site.<\/strong><\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\" data-pfq-top=\"3\" id=\"top-3\">\n            <h4 class=\"pfq__question__title\">What type of coffee machine is used in the chalets?<\/h4>\n            <div class=\"pfq__answer\"><p>Our accommodations are equipped with <strong>filter coffee makers<\/strong>.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Are the chalets equipped with a hairdryer?<\/h4>\n            <div class=\"pfq__answer\"><p><strong>Yes,<\/strong> all our accommodations have a <strong>hair dryer<\/strong>.<\/p>\n<\/div>\n          <\/div>\n\n        \n      <\/div>\n\n    \n      <div class=\"pfq__questions__group \" data-pfq-group=\"group-5\">\n\n        <h3>Children<\/h3>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Do babies pay for their stay?<\/h4>\n            <div class=\"pfq__answer\"><p>Children aged 0 to 2 do not pay for their stay; they stay free of charge.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">At what age do children pay for breakfast?<\/h4>\n            <div class=\"pfq__answer\"><p>Children aged between 4 and 12 pay a breakfast charge of 8 euros. For children under 4, breakfast is free. <\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Are there any baby facilities?<\/h4>\n            <div class=\"pfq__answer\"><p><strong>We offer a baby kit at 6 euros per night<\/strong>, consisting of a cot, high chair and baby bath. Mattress topper not provided. <\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Do you offer a babysitting service or a kids&#039; club?<\/h4>\n            <div class=\"pfq__answer\"><p>Les Chalets de la Wormsa does <strong>not offer babysitting services<\/strong> or a kids&#8217; club. We&#8217;re a small, privately-owned establishment with a focus on calm, relaxation and activities close to nature. We have no entertainment team.  <\/p>\n<\/div>\n          <\/div>\n\n        \n      <\/div>\n\n    \n      <div class=\"pfq__questions__group \" data-pfq-group=\"group-6\">\n\n        <h3>Opening hours<\/h3>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">What are the arrival and departure times for chalets?<\/h4>\n            <div class=\"pfq__answer\"><p>For your arrival in our vacation village, please check in at the <strong>reception desk from 3 p.m. to 6 p.m<\/strong>. Departures are possible between <strong>8 a.m. and 10.30 a.m.<\/strong><\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">When I rent accommodation, can I leave early on the day of departure?<\/h4>\n            <div class=\"pfq__answer\"><p><strong>Yes<\/strong>, you can leave earlier than 8am, but you&#8217;ll need to ask at reception. Our team will explain the procedure to you. <\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">When I rent accommodation, can I leave later on the day of departure?<\/h4>\n            <div class=\"pfq__answer\"><p>It is possible to leave later on your departure day. To do so, you&#8217;ll need to book our &#8221; <strong>late check-out<\/strong> &#8221; package, which costs 30% of the nightly rate. In this case, you will be able to leave until 5:00 pm instead of 10:30 am. Your accommodation will not be re-let the following night. This option is subject to availability on the booking schedule. To be booked in advance.     <\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">What are the reception opening hours?<\/h4>\n            <div class=\"pfq__answer\"><p>Our reception is open from <strong>8am to 12pm and from 2pm to 6pm<\/strong>. Chalet arrivals are possible from 3pm. <\/p>\n<\/div>\n          <\/div>\n\n        \n      <\/div>\n\n    \n      <div class=\"pfq__questions__group \" data-pfq-group=\"group-7\">\n\n        <h3>Lodging<\/h3>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Does the accommodation have a private shower, bath or Jacuzzi?<\/h4>\n            <div class=\"pfq__answer\"><p>All our accommodations have a <strong>bathroom with a shower<\/strong>.<br \/>\nWe have only one accommodation with a bathtub, the Gite de la Wormsa (6-person apartment).<br \/>\nNone of our chalets or gites have a private Jacuzzi. The only jacuzzi is the one in the pool area, which is shared with other holidaymakers on the site. <\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Are chalets suitable for families?<\/h4>\n            <div class=\"pfq__answer\"><p>Our chalets are suitable for families, and we have several types of 2-person, 4-person, 5-person and 6-person chalets. From 1 to 3 bedrooms.<br \/>\n&#8211; The <strong>2-person chalets<\/strong> are designed for a couple (one double bed).<br \/>\n&#8211; The <strong>4-person chalets<\/strong> are designed for a family of four with two children or four adults (2 bedrooms with one double bed and two single beds). A cot can be placed on the first floor or upstairs.<br \/>\n&#8211; <strong>5-person chalets<\/strong> are designed for a family of five with three children. Not recommended for four or five adults! (3 bedrooms with two double beds and one single bed). The 5-person chalet is too small for a cot.<br \/>\n&#8211; The <strong>6-person chalets<\/strong> are designed for a family of four with four children or six adults (3 bedrooms with two double beds and two single beds). A cot can be placed on the first floor or upstairs.<br \/>\nFor families of 7 to 20 people, we offer our Group 10 chalet and additional chalets for other sleeping arrangements. Please contact us for further information.       <\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Is the vacation village suitable for people with reduced mobility?<\/h4>\n            <div class=\"pfq__answer\"><p>We have a <strong>wheelchair-accessible<\/strong> 4-person chalet (chalet number 29, next to the parking lot). This chalet has a ground-floor bedroom with a 2-person bed and a wheelchair-accessible shower room. Upstairs you&#8217;ll find two other beds for able-bodied people. The chalet has a dedicated parking space. It is close to the swimming pool and restaurant.<br \/>\n<strong>This chalet can be booked online on our website<\/strong> and is called &#8220;Chalet classique 4 personnes adapt\u00e9s aux personnes en fauteuil roulant&#8221;.<\/p>\n<\/div>\n          <\/div>\n\n        \n      <\/div>\n\n    \n      <div class=\"pfq__questions__group \" data-pfq-group=\"group-8\">\n\n        <h3>Restaurant<\/h3>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Does our restaurant offer vegetarian dishes or gluten-free bread?<\/h4>\n            <div class=\"pfq__answer\"><p>Our restaurant offers a vegetarian burger, but we don&#8217;t have gluten-free bread.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">What are the restaurant&#039;s opening hours?<\/h4>\n            <div class=\"pfq__answer\"><p>Our restaurant is open from 11:45am to 1:30pm and from 6:30pm to 8:15pm.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">How do I reserve a table at a restaurant?<\/h4>\n            <div class=\"pfq__answer\"><p>To reserve at the restaurant, you have several options: either visit our website, or call us on 03 89 77 72 90.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Is it possible to leave a restaurant bill on the day of departure?<\/h4>\n            <div class=\"pfq__answer\"><p>We don&#8217;t have this option in our vacation village.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Are there menus for groups?<\/h4>\n            <div class=\"pfq__answer\"><p>We offer several menus for group bookings. Simply consult our &#8221; <strong>Group menus<\/strong> &#8221; document on our website.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Is it possible to privatize the restaurant?<\/h4>\n            <div class=\"pfq__answer\"><p>In our vacation village <strong>it is not possible to privatize the restaurant<\/strong>. The restaurant must remain accessible to all chalet guests. <\/p>\n<\/div>\n          <\/div>\n\n        \n      <\/div>\n\n    \n      <div class=\"pfq__questions__group \" data-pfq-group=\"group-9\">\n\n        <h3>Optional services<\/h3>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Are sheets and towels extra?<\/h4>\n            <div class=\"pfq__answer\"><p>When you book a gite or chalet, <strong>we provide sheets and towels<\/strong>. Renewal is possible during your stay for stays of more than 7 nights. <\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Is end-of-stay cleaning included?<\/h4>\n            <div class=\"pfq__answer\"><p><strong>End-of-stay cleaning is included<\/strong>. We ask you to clean the kitchen, put the dishes away and dispose of the rubbish. The rest will be done by our teams. <\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">What needs to be cleaned on the day of departure?<\/h4>\n            <div class=\"pfq__answer\"><p>On the day of your departure, the kitchen must be clean, the dishes put away, the rubbish disposed of and any dirty sheets returned to reception.<\/p>\n<\/div>\n          <\/div>\n\n        \n      <\/div>\n\n    \n      <div class=\"pfq__questions__group \" data-pfq-group=\"group-10\">\n\n        <h3>Access<\/h3>\n\n        \n          <div class=\"pfq__question\" data-pfq-top=\"4\" id=\"top-4\">\n            <h4 class=\"pfq__question__title\">How do I get to the Chalets de la Wormsa in winter?<\/h4>\n            <div class=\"pfq__answer\"><p>If you&#8217;re arriving by car, there are three possible routes. From the north <strong>, freeway A35<\/strong> to Colmar. From the south, route <strong>nationale N83<\/strong> to Colmar. From the west, the <strong>D417<\/strong> through the Vosges and the Col d&#8217;altitude de la Schlucht (1139m) to Munster.   <\/p>\n<p>Then head for Munster on the D417. From Munster, take the D10 to Metzeral. Once in Metzeral, head for Mittlach and drive past our establishment.  <\/p>\n<p>In winter, beware of the <strong>winter closure of the Route des Cr\u00eates (D430)<\/strong>. Avoid the Vosges mountains. You can drive over the Col de la Schlucht if you have suitable winter tires, but we advise against it in case of heavy snow. Plan a route via the<strong>A35 freeway<\/strong> or the <strong>N83 trunk<\/strong> road.  <\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Can Les Chalets de la Wormsa be reached by train?<\/h4>\n            <div class=\"pfq__answer\"><p>Our vacation village is accessible by train as far as Metzeral, with the station just 1km away. You can also take the <strong>Metzeral-Colmar TER (regional express train)<\/strong>, with its terminus a 1 km walk from us. <\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Can Les Chalets de la Wormsa be reached by public transport?<\/h4>\n            <div class=\"pfq__answer\"><p>By train, the <strong>TER Colmar-Metzeral<\/strong> line terminates at Metzeral. By plane, the nearest airport is Basel-Mulhouse. <\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Are the Wormsa chalets open all year round?<\/h4>\n            <div class=\"pfq__answer\"><p>Yes, <strong>the Wormsa chalets are open all year round<\/strong>.<br \/>\nWe close for 10 days for staff vacations in March.<\/p>\n<\/div>\n          <\/div>\n\n        \n      <\/div>\n\n    \n      <div class=\"pfq__questions__group \" data-pfq-group=\"group-11\">\n\n        <h3>Payment - Terms of sale<\/h3>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">How do I pay for my stay?<\/h4>\n            <div class=\"pfq__answer\"><p>You can pay by <strong>bank transfer<\/strong>, <strong>credit card<\/strong>, <strong>Connect vacation vouchers<\/strong> or <strong>paper vacation vouchers<\/strong>.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Can I pay for my stay with VACAF vouchers?<\/h4>\n            <div class=\"pfq__answer\"><p>It is not possible to pay with VACAF cheques in our vacation village.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\" data-pfq-top=\"5\" id=\"top-5\">\n            <h4 class=\"pfq__question__title\">What services are included in our rates?<\/h4>\n            <div class=\"pfq__answer\"><p>The rental of our accommodations includes access to your accommodation from 3:00 p.m. on the day of arrival to 10:30 a.m. on the day of departure.<br \/>\n<strong>Bed linen, towels and cleaning services are included<\/strong>. The site&#8217;s <strong>facilities<\/strong> (heated swimming pool, SPA, children&#8217;s playground, volleyball court, bowling green, etc.) are accessible on the day of arrival and on the day of departure.<br \/>\n<strong>The SPA pool area<\/strong> is open from 10 a.m. to 7 p.m. every day. In July and August, the SPA pool area closes at 8 p.m. <strong>In july and august we also offer a bread delivery service.<\/strong><\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Do I have to pay a deposit when I arrive?<\/h4>\n            <div class=\"pfq__answer\"><p>A <strong>deposit<\/strong> of 250\u20ac is required, either by cheque, cash or credit card.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">How do I cancel my stay?<\/h4>\n            <div class=\"pfq__answer\"><p>You can cancel your stay online. To do so, <strong>use the reservation e-mail sent by the website<\/strong> on the day of your reservation and click on &#8221; <strong>modify or cancel<\/strong> &#8220;. Cancellation charges will be calculated automatically in accordance with the general sales conditions. <\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">How can I change my stay?<\/h4>\n            <div class=\"pfq__answer\"><p>You can modify your stay online. To do so, <strong>use the reservation e-mail sent by the website<\/strong> on the day of your reservation and click on &#8221; <strong>modify or cancel<\/strong> &#8220;. Cancellation fees for the first stay will be calculated automatically according to the general sales conditions. <\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">What are the cancellation fees?<\/h4>\n            <div class=\"pfq__answer\"><p>Cancellation fees depend on the rate chosen and the number of days remaining before arrival. <strong>The basic rate allows you to cancel up to 15 days before arrival free of charge<\/strong>. Some special rates allow you to cancel up to 8 days prior to arrival free of charge.<br \/>\nYou can consult the general terms and conditions of sale on our website. <\/p>\n<\/div>\n          <\/div>\n\n        \n      <\/div>\n\n    \n  <\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--xxl)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--xxl)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Your questions, our practical answers Frequently asked questions &#8211; Camping Chalets de la Wormsa Welcome to the FAQ page for your stay at Camping Chalets de la Wormsa in Metzeral. Here you&#8217;ll find answers to the most frequently asked questions about our accommodation, services, conditions and facilities. If you can&#8217;t find the answer you&#8217;re looking [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":38161,"menu_order":133,"comment_status":"closed","ping_status":"closed","template":"page-full-width","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"FAQ | Chalets de la Wormsa in Munster, Alsace","_seopress_titles_desc":"Check out our FAQ with all the information you need to prepare your stay at the Chalets de la Wormsa residential leisure park in Munster, Alsace.","_seopress_robots_index":"","footnotes":""},"class_list":["post-38238","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.alsace-chalets.fr\/en\/wp-json\/wp\/v2\/pages\/38238","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.alsace-chalets.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.alsace-chalets.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.alsace-chalets.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.alsace-chalets.fr\/en\/wp-json\/wp\/v2\/comments?post=38238"}],"version-history":[{"count":6,"href":"https:\/\/www.alsace-chalets.fr\/en\/wp-json\/wp\/v2\/pages\/38238\/revisions"}],"predecessor-version":[{"id":42370,"href":"https:\/\/www.alsace-chalets.fr\/en\/wp-json\/wp\/v2\/pages\/38238\/revisions\/42370"}],"up":[{"embeddable":true,"href":"https:\/\/www.alsace-chalets.fr\/en\/wp-json\/wp\/v2\/pages\/38161"}],"wp:attachment":[{"href":"https:\/\/www.alsace-chalets.fr\/en\/wp-json\/wp\/v2\/media?parent=38238"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}